How can we help you?
Need help setting up your Google Drive connection, building checklist templates, or troubleshooting a client upload? Our support team is here for you.
Email Support
Reach out directly to our engineering and customer success team for account assistance, billing questions, or integration help.
Frequently Asked Support Topics
Quick answers to common questions about DocTick and Google Drive.
How does DocTick connect to my Google Drive?
DocTick connects using official Google OAuth 2.0 with the minimal recommended scope: https://www.googleapis.com/auth/drive.file. This means DocTick can only create and manage its own /DocTick/ folder, with zero access to your existing personal documents.
Do clients need a Google account to upload files?
No! Clients receive a tamper-proof 1-click magic link. They can access the portal using any browser or smartphone with zero passwords or account requirements.
Does DocTick store copies of uploaded files?
No. DocTick has zero storage liability. Using Google Drive's Resumable Upload protocol, files stream directly from the client's web browser into your designated Google Drive folder.
How do I disconnect or reconnect my Google Drive?
You can test or manage your Google Drive connection anytime from your Dashboard Settings. You can also revoke access anytime from your Google Account Security permissions.